Team outside New Place Hotel - Hampshire


Dear Valued Guest,

On behalf of all of the team here at New Place Hotel, we would like to wish you a very warm welcome as we are delighted that you have chosen to stay with us. We hope that your stay is comfortable and relaxing.

Things are slightly different at the moment, but we are as committed as always to help you have a great stay.

Our team are available 24 hours a day for you to contact if you require anything to make your stay more enjoyable, please feel free to contact a member of the team by dialling ‘0’ from your bedroom telephone or calling 07398016102. This number will connect you straight to the team, and can accept text and WhatsApp messages…. we are here to help.

New Place is a Grade I listed manor house with a fascinating and diverse history. In 1904 – Mrs.A.S. Franklyn of Shedfield Lodge inherited a 17th century mansion in Bristol which was scheduled for demolition, this led to Mrs Franklyn commissioning the famous architect Sir Edwin Lutyens to design a house that incorporated the magnificent interior from the mansion, here in Shirrell Heath thus the foundations for New Place were laid.

The Franklyn family were connected to the Arden family through Mary Arden – Shakespeare’s mother, when the house was commissioned Mrs Franklyn requested that the house needed to preserve the name of Shakespeare’s house in Stratford, which was called New Place.

We would like to assure you that your safety and comfort remain our highest priority. New Place Hotel always has the highest levels of cleanliness standards and we have taken additional measures for everyone’s protection.

Your safety is paramount to us and we will ensure every stay with us is safe, clean and comfortable. The measures we have put in place for your protection are:

  • Social distancing in force throughout the hotel
  • Protective screens at Reception and Personal Protective Equipment as appropriate for the tasks being undertaken
  • Rigorous cleaning and sanitisation of all guest rooms
  • Hand sanitisers placed in guest contact areas
  • Regular training of our employees ensuring proper hand hygiene and awareness of COVID-19

While we are operating under the current restrictions some of our services have reduced or changed to keep everyone safe which we have detailed below for your information:


A Grab & Go breakfast bag will be available to you; this does need to be pre-ordered upon check in and will be delivered at your chosen time in the morning between 07:00hrs – 09:30hrs.

Dinner menu

Is available between 6.30pm and 8.30pm, rooms service orders will be taken by phone and restaurant tables will need to be pre-booked. You can book a time prior to your arrival or on check in. Outside of these hours are staff will endeavour to assist you where possible.

Housekeeping Services

Our housekeeping service for residents is suspended and our team will not enter your room during your stay. If you require anything this will of course be available and additional items will be left outside of your room for you to collect upon request.

We have removed as many touch points from the room as possible especially those that we can’t effectively sanitise between guests. We will offer you tea, milk and coffee amenities at check in on your arrival.


We are asking hotel residents to refrain, where possible, from using the public toilets within the hotel in favour of the private facilities within your bedroom. The public toilets will have limited access upon request.

Check Out

Please vacate your room by 11am on the morning of your departure, we will be operating a contactless check out.

Please simply leave your key in the express check out box, outside of reception.

Any items charged to your room account during your stay will be charged to the card given at check in and a copy of your final bill will be emailed to you.

Smoking is strictly forbidden in the hotel. If you would like to smoke please use the smoking area situated outside of the hotel main entrance. If you do smoke anywhere inside the hotel a £250 smoking fee will be added to your bill and you will be asked to leave the premises immediately.

Our employees have been briefed on the guidelines provided by the World Health Organization and Local Health Authorities. Should you feel unwell or have any symptoms of Covid-19 you should remain in your room and call reception immediately so support and assistance can be provided to you.

We welcome our guests with the same warmth we have always done. While the COVID-19 outbreak is an ever-changing situation, we are committed to keeping you informed, safe and cared for as our valued guest.

Thank you for your continued loyalty and we wish you a safe and comfortable stay with us.

Take care and stay safe,

All of the team

New Place Hotel